Wizard Cooling FAQ

  1. Privacy Policy
    1. Overview
    2. Communications
    3. Communications to Serve You
    4. Fraud Protection and Compliance with Law
    5. Service Providers
    6. Cookies, IP Addresses, Pixel Tags and Tracking Technology
    7. Use of Aggregate Information
    8. Links
    9. Security
    10. Notification of Policy Changes
    11. Updating Personal Information
    12. Contacting Us
  2. Shipping & Returns
    1. Pricing:
    2. Build Times: 
    3. Custom Made Items: 
    4. Payment: 
    5. Shipping: 
    6. Limited Warrantee: 
    7. Specifications and Materials: 
    8. Technical Advice: 
    9. Shipping Claims: 
    10. Items Suspected Of Defect: 
    11. Refunds / Credit: 
  3. FAQ
    1. Why are aluminum radiators better than copper/brass?
    2. Is a "cross flow" radiator better than a "down flow" radiator?
    3. If I use a lower temperature thermostat will that help my system run cooler?
    4. Should I change my water pump?
    5. What is electrolysis and how can I prevent it?
    6. What coolant should I use with my Wizard Cooling Radiator?
    7. Should I use a coolant additive?
    8. Should I run a higher-pressure cap?
    9. Do Wizard radiators come with a radiator cap?
    10. Do electric fans really work?
    11. How do I wire electric fans?
    12. What makes the Wizard cooling products so unique?
    13. Can you build a radiator for my car?
    14. Do you ship internationally?
    15. When can I expect my order to arrive?
    16. Will I have to make any modifications to use your radiator?
    17. How do I know a Wizard Cooling aluminum radiator will cool my vehicle?
    18. How does Wizard Cooling’s prices compare to that of other performance radiators?
    19. Where can I get a catalog?
    20. What is your Warranty?
    21. What is your Return Policy?
  4. Warranty
    1. Limited Warrantee:
    2. Shipping Claims:
    3. Items Suspected Of Defect:
    4. Refunds / Credit:

Privacy Policy

Q: Overview

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Wizard Cooling to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Wizard Cooling offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Wizard Cooling takes great pride in having you as a customer and we will ensure your privacy as a customer. Wizard Cooling does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

wizardcooling.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Wizard Cooling seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Wizard Cooling reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Wizard Cooling, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to sales@wizardcooling.com.

We are confident that your visit to Wizard Cooling is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 716-655-6760.


Shipping & Returns

Q: Pricing:

All prices are subject to change without prior notice.

Q: Build Times: 

Units are built to order and generally take 7-10 business days to construct before shipping. Build times may be affected by season and unit specifications. Expedited build times are an option in some cases.

Q: Custom Made Items: 

All custom made items require a 50% non refundable deposit, personal or company check must pay on Wizard Cooling Inc. account before manufacture will start. The balance must be prepaid with a credit card or C.O.D. Money Order or Cashier’s Check. Personal or company checks must pay on Wizard Cooling Inc. account before shipment is made.

Q: Payment: 

Standard or inventory items are prepaid by Visa, MasterCard or C.O.D. money order or cashier’s check. Personal or company check must pay on Wizard Cooling Inc. account before shipping.

Q: Shipping: 

All items are F.O.B. Buffalo, NY. UPS is our preferred domestic carrier. For International orders USPS is our preferred carrier. All next day, 2 day and 3-day Select shipments are prepaid only. Shipping calculated through the Wizard Cooling website is an estimate and subject to evaluation before the items purchased are shipped. If calculated shipping does not reflect actual shipping cost, Wizard Cooling reserves the right to adjust the shipping charge to reflect actual shipping costs or cancel the order.

Q: Limited Warrantee: 

For a period of 1 year, Wizard Cooling Inc. warrants that the products sold hereunder shall be free of defects in workmanship or materials. This warranty is extended only to the first purchaser of any such radiator at retail. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTY OF QUALITY, WHETHER EXPRESS OR IMPLIED. Wizard Cooling Inc. does not warrant or guarantee installation, adjustment of the part or the ability to perform in specific applications. This warranty does not cover damage due to misuse, abuse, negligence, improper installation, acts of God or other causes beyond the control of Wizard Cooling Inc. If a radiator is used in any racing application, the warranty is considered null and void. Any alteration or misuse of the product after manufacture voids this warranty in its entirety. IN NO EVENT SHALL WIZARD COOLING INC. BE RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES. Wizard Cooling shall not be responsible for injury or harm to persons and/or property caused by persons or vehicles using our products. In the event of a defect in workmanship or materials, Purchaser’s or other user’s sole and exclusive remedy is for repair or replacement of the part without charge.

Q: Specifications and Materials: 

Materials and designs of may be changed without notice. All merchandise information was correct and true at the time of printing.

Q: Technical Advice: 

Any technical advice furnished before or after delivery regarding the use of the goods furnished on the basis that it represents our best judgment under the circumstances but that it is used at your sole risk. Notwithstanding any technical advice given to you, you should test the product for your intended use.

Q: Shipping Claims: 

Notice of Shortages or discrepancies must be made to Wizard Cooling Inc. within 5 working days of the receipt of merchandise. Our shipping carton, packing materials and merchandise leave our factory in perfect condition. Wizard Cooling Inc. is not responsible for any damage incurred in shipping. All items are F.O.B. Buffalo, NY and UPS is the preferred the carrier unless otherwise specified when ordered and on the invoice. Inspect the condition of the shipping carton. If there appears to be any type of damage, inspect the merchandise carefully. If any damage is found, contact the carrier (UPS 1-800-(PICK-UPS) 742-5877) and request a damage inspection. Keep the shipping carton and all packing material for the carrier to inspect. After calling the carrier, contact Wizard Cooling Inc. to report the damage.

Q: Items Suspected Of Defect: 

Call Wizard Cooling Inc. explain your problem and acquire a Return Goods Authorization number (RGA number). Complete the form below and enclosed it in the return package with the original invoice. The RGA number must be written on the package in large numbers next to the address label. Any package not having a RGA number will be refused. Do not reuse the original box and packing material to return merchandise. We recommend you insure the return package with the carrier for its purchased value. An uninsured and or improperly packaged return item received by Wizard Cooling Inc. with damage sustained during return shipping, will result in Wizard Cooling Inc. not receiving an allowable return or exchange due to shipping damage. All returns must be clean and oil free. Any package that appears to be oil soaked or stained will be refused. Goods returned may be subject to a restocking fee up to 20%. The RGA number does not guarantee replacement. In our opinion an item indicating improper handling, packaging, installation or improper installation may not be eligible for return or exchange.

Q: Refunds / Credit: 

Custom and modified radiators, radiators that have been used, and fluid tanks cannot be returned for refund or credit. Items that are eligible to be returned can be returned within a 30 day period after receiving your item(s). A restocking fee of 20% may apply to your refund or credit. Credit will be applied to your next order. Clearance, discounted, or sale items cannot be returned for refund, credit only. Refunds and or credits will not be given for freight on any returned item. Should there be a refund, the original invoice must be returned before the refund can be sent. The refund check will be sent within 10 days of refund approval.


FAQ

Q: Why are aluminum radiators better than copper/brass?

The structural integrity of aluminum is much stronger than copper/brass. This allows us to make larger tubes which can push a larger volume of coolant. This also allows us to have more fins in contact with the tubes (16 fin per inch!). All of these factors contribute to greater heat dissipation and a more efficient radiator.

Because aluminum is much stronger than copper aluminum core manufactures are able to make the tubes up to 1.50" wide, opposed to .50" wide for a copper tube. The benefit of this extra tube width comes from the additional contact that is created between the fins and the tubes, as there are less spaces or voids between the tubes (due to a fewer amount of tubes).

It's true that Aluminum dissipates heat significantly better that Brass and only slightly less than copper, but the major benefits of aluminum radiators are in the design differences. If you take a look at a cut away section of copper brass radiator that is 2.25" thick, then multiply the number of tubes in a row by the width of the tubes you will find that there is a total of 1.50" of "contact" between the fins and the tubes on every row. Now, do the same evaluation on a 2.25" aluminum radiator core and you will find that there is 2.0" of "contact". That is 33% more "contact" than the copper brass. This is critical as the fins accomplish a large percentage of the heat dissipation. The less contact between the fin and tubes, the less effective the radiator will be.

A important benefit of the wider, aluminum, tubes is that a larger volume of coolant is now placed inside the core, where the heat dissipation is occurring. Between the additional contact between the fins and tubes, the additional fluid in the core, and the additional contact between the fluid and the tubes you can expect to see at least a 25% increase in the heat transfer capabilities of an aluminum radiator over a copper/ brass of the same thickness

Q: Is a "cross flow" radiator better than a "down flow" radiator?

No, not necessarily. The important factor is the amount of heat dissipation surface the core has. The coolant flow direction is not important

Many aluminum radiator manufactures make "cross flow conversions" for many original down flow radiators. Although these radiators will cool better than the original, they do not look, mount, or fit like the original These cross flow conversion can require anything from new hoses to major sheet metal modifications. Cross flow conversions are the easiest and cheapest to design and manufacture. An installer must consider the cost of additional modifications that are needed when considering a cross flow conversion.

Although Wizard Cooling is fully capable of producing cross flow radiator our primary focus is to design a build a radiator that will be configured like your original, fit the original radiator mounts, and cool what ever horsepower you have.

Q: If I use a lower temperature thermostat will that help my system run cooler?

No, running a lower temperature thermostat will not bring down engine temperatures, it only controls OPENING TEMPERATURES.

The only "benefit" is that you have now increased the amount of time it will take for your vehicle to reach operating temperature. A thermostat is supposed to modulate, just like the thermostat in your house turns the furnace on and off. When the coolant reaches the thermostat setting it opens and lets coolant go through the radiator. The radiator, if capable, will drop the temperature down to a point the thermostat modulates.

Q: Should I change my water pump?

We generally do not recommend changing your water pump right out of the gate unless you know there is an issue with your pump. Our preference would be that you first put in your new radiator and fan package, then re-evaluate your temperatures. If you at that point you decide you need to drop you temps even more, we would recommend increasing your fluid flow rate in order to get the fluid through your block. We are often see that some customers are concerned that they are pumping coolant through the system too fast. Although it is possible, it is unlikely to do so with with a Wizard radiator that is built with the larger tube sizes, it is far more likely to happen with copper brass radiators and aluminum radiators that are built with lower performance, smaller tubed, 3 and 4 row cores. .

Q: What is electrolysis and how can I prevent it?

Electrolysis is a chemical reaction that takes place between the coolant and metal surfaces and is the result of electricity flowing through your cooling system; causing an electrochemical charge across the aluminum. This can result in the rapid deterioration and corrosion of the components of your aluminum cooling system.

Q: What coolant should I use with my Wizard Cooling Radiator?

We suggest using EVANS NPG Waterless Engine Coolant with your Wizard Cooling aluminum radiator.

Q: Should I use a coolant additive?

No. The effects, if any, of these additives are very rarely enough to solve any cooling issue.

Q: Should I run a higher-pressure cap?

Running a higher pound pressure cap than standard will only serve to increase boiling points, which does benefit the cooling system to a small degree, but it can increase the degradation of the major cooling components, particularly the radiator.

Q: Do Wizard radiators come with a radiator cap?

Our radiators do not come with a radiator cap unless a radiator cap is purchased during the sales process. You can find our selection of show quality, billet aluminum radiator caps to add to your order here.

Q: Do electric fans really work?

Yes! Today's electric fans have the capability of pulling and/or pushing more air through your radiator while you're at a stop light than your original motor driven fan can pull through while driving at 50 miles an hour. Another fact to consider is that by replacing the motor driven fan with an electric fan YOU WILL GAIN HORSEPOWER.

Q: How do I wire electric fans?

Wiring your electirc fan package yourself can be very easy. You'll need to use one or two Fan Wiring Harness/Kit to wire your fans and depending on the fan(s) you'll be using. Then you can simply follow the instructions provided by the electric fan manufacture. You can find easy to use PDF instructions for both Spal and Maradyne Fan wiring in the PDF containers below.

Q: What makes the Wizard cooling products so unique?

Our customers insist on the absolute highest quality standards for their Wizard Cooling Radiators. Our radiators meet the most rigorous evaluations before being shipped to our customers. All of our radiators are designed to be a direct fit replacement of the original OEM radiators; in the original radiator mounting positions. Requiring no sheet metal modifications by the installer. If the original radiator was a down flow, our radiator will be a down flow.

We pride ourselves on our meticulous, 100% MADE IN THE USA, manufacturing process. Our radiators feature: 100% Show quality TIG welds, Furnace brazed high efficiency cores, Billet filler necks, Custom cores as thick as 3.25", Performance electric fans as high as 4000 CFM and ABSOLUTELY NO EPOXY is used in our manufacturing process.

Q: Can you build a radiator for my car?

Yes, we can custom build a radiator for any vehicle. Any year, any make, any model.

Q: Do you ship internationally?

Yes. International customers should Contact Us for accurate shipping and lead time quotes.

Q: When can I expect my order to arrive?

We keep most of our popular numbers on the shelf, those generally ship within 24 hrs. For items that are not in stock, lead times are generally 7-10 business days to build a standard item and 15-30 business days for a custom or modified design.

Q: Will I have to make any modifications to use your radiator?

Our direct fit radiators do not require any modifications to install in the stock vehicle applications. Custom, modified or conversion radiators may take some modification based off the application which is outlined in the vehicle description.

Q: How do I know a Wizard Cooling aluminum radiator will cool my vehicle?

Before installing your Wizard Cooling radiator you will need to know your car’s current engine operating temperature while idle and at highway speed. Most users report a 20-40 degree reduction in temperature from their baseline readings.

Q: How does Wizard Cooling’s prices compare to that of other performance radiators?

Our pricing is very competitive compared to other high quality, performance radiators. We base our pricing off the material used, complexity of the build and the labor used. Our radiator are 100% Made in the USA using only the highest grade components and seasoned laborers.

Q: Where can I get a catalog?

We host our full part # catalog online through our website. No full printed catalog is available

Q: What is your Warranty?

For a period of 1 year, Wizard Cooling Inc. warrants that the products sold hereunder shall be free of defects in workmanship or materials. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTY OF QUALITY, WHETHER EXPRESS OR IMPLIED. Wizard Cooling Inc. does not warrant or guarantee installation or adjustment of the part. This warranty does not cover damage due to misuse, abuse, negligence, improper installation, acts of God or other causes beyond the control of Wizard Cooling Inc. Any alteration or misuse of the product after manufacture voids this warranty in its entirety. IN NO EVENT SHALL WIZARD COOLING INC. BE RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES. In the event of a defect in workmanship or materials, Purchaser’s or other user’s sole and exclusive remedy is for repair or replacement of the part without charge. For more information see our Warranty Info page.

Q: What is your Return Policy?

Refunds / Credit: Custom radiators and fluid tanks cannot be returned for refund or credit. Items that are eligible to be returned can be returned within a 30 day period after receiving your item(s). A restocking fee of 20% may apply to your refund or credit. Credit will be applied to your next order. Clearance, discounted, or sale items cannot be returned for refund, credit only. Refunds and or credits will not be given for freight on any returned item. Should there be a refund, the original invoice must be returned before the refund can be sent. The refund check will be sent within 10 days of refund approval.


Warranty

Q: Limited Warrantee:

For a period of 1 year, Wizard Cooling Inc. warrants that the products sold hereunder shall be free of defects in workmanship or materials. This warranty is extended only to the first purchaser of any such radiator at retail. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTY OF QUALITY, WHETHER EXPRESS OR IMPLIED. Wizard Cooling Inc. does not warrant or guarantee installation, adjustment of the part or the ability to perform in specific applications. This warranty does not cover damage due to misuse, abuse, negligence, improper installation, acts of God or other causes beyond the control of Wizard Cooling Inc. If a radiator is used in any racing application, the warranty is considered null and void. Any alteration or misuse of the product after manufacture voids this warranty in its entirety. IN NO EVENT SHALL WIZARD COOLING INC. BE RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES. Wizard Cooling shall not be responsible for injury or harm to persons and/or property caused by persons or vehicles using our products. In the event of a defect in workmanship or materials, Purchaser’s or other user’s sole and exclusive remedy is for repair or replacement of the part without charge.

Q: Shipping Claims:

Notice of Shortages or discrepancies must be made to Wizard Cooling Inc. within 5 working days of the receipt of merchandise. Our shipping carton, packing materials and merchandise leave our factory in perfect condition. Wizard Cooling Inc. is not responsible for any damage incurred in shipping. All items are F.O.B. Buffalo, NY and UPS is the preferred the carrier unless otherwise specified when ordered and on the invoice. Inspect the condition of the shipping carton. If there appears to be any type of damage, inspect the merchandise carefully. If any damage is found, contact the carrier (UPS 1-800-(PICK-UPS) 742-5877) and request a damage inspection. Keep the shipping carton and all packing material for the carrier to inspect. After calling the carrier, contact Wizard Cooling Inc. to report the damage.

Q: Items Suspected Of Defect:

Call Wizard Cooling Inc. explain your problem and acquire a Return Goods Authorization number (RGA number). Complete the form below and enclosed it in the return package with the original invoice. The RGA number must be written on the package in large numbers next to the address label. Any package not having a RGA number will be refused. Do not reuse the original box and packing material to return merchandise. We recommend you insure the return package with the carrier for its purchased value. An uninsured and or improperly packaged return item received by Wizard Cooling Inc. with damage sustained during return shipping, will result in Wizard Cooling Inc. not receiving an allowable return or exchange due to shipping damage. All returns must be clean and oil free. Any package that appears to be oil soaked or stained will be refused. Goods returned may be subject to a restocking fee up to 20%. The RGA number does not guarantee replacement. In our opinion an item indicating improper handling, packaging, installation or improper installation may not be eligible for return or exchange.

Q: Refunds / Credit:

Custom and modified radiators, radiators that have been used, and fluid tanks cannot be returned for refund or credit. Items that are eligible to be returned can be returned within a 30 day period after receiving your item(s). A restocking fee of 20% may apply to your refund or credit. Credit will be applied to your next order. Clearance, discounted, or sale items cannot be returned for refund, credit only. Refunds and or credits will not be given for freight on any returned item. Should there be a refund, the original invoice must be returned before the refund can be sent. The refund check will be sent within 10 days of refund approval.