Shipping & Returns
- Build Times:
- Custom Made Items:
- Limited Warrantee:
- Specifications and Materials:
- Technical Advice:
- Shipping Claims:
- Items Suspected Of Defect:
- Refunds / Credit:
Q: Build Times:
Units are built to order and generally take 7-10 business days to construct before shipping. Build times may be affected by season and unit specifications. Expedited build times are an option in some cases.
Q: Custom Made Items:
All custom made items require a 50% non refundable deposit, personal or company check must pay on Wizard Cooling Inc. account before manufacture will start. The balance must be prepaid with a credit card or C.O.D. Money Order or Cashier’s Check. Personal or company checks must pay on Wizard Cooling Inc. account before shipment is made.
Standard or inventory items are prepaid by Visa, MasterCard or C.O.D. money order or cashier’s check. Personal or company check must pay on Wizard Cooling Inc. account before shipping.
All items are F.O.B. Buffalo, NY. UPS is our preferred domestic carrier. For International orders USPS is our preferred carrier. All next day, 2 day and 3-day Select shipments are prepaid only. Shipping calculated through the Wizard Cooling website is an estimate and subject to evaluation before the items purchased are shipped. If calculated shipping does not reflect actual shipping cost, Wizard Cooling reserves the right to adjust the shipping charge to reflect actual shipping costs or cancel the order.
Q: Limited Warrantee:
For a period of 1 year, Wizard Cooling Inc. warrants that the products sold hereunder shall be free of defects in workmanship or materials. This warranty is extended only to the first purchaser of any such radiator at retail. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTY OF QUALITY, WHETHER EXPRESS OR IMPLIED. Wizard Cooling Inc. does not warrant or guarantee installation, adjustment of the part or the ability to perform in specific applications. This warranty does not cover damage due to misuse, abuse, negligence, improper installation, acts of God or other causes beyond the control of Wizard Cooling Inc. If a radiator is used in any racing application, the warranty is considered null and void. Any alteration or misuse of the product after manufacture voids this warranty in its entirety. IN NO EVENT SHALL WIZARD COOLING INC. BE RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES. Wizard Cooling shall not be responsible for injury or harm to persons and/or property caused by persons or vehicles using our products. In the event of a defect in workmanship or materials, Purchaser’s or other user’s sole and exclusive remedy is for repair or replacement of the part without charge.
Q: Specifications and Materials:
Materials and designs of may be changed without notice. All merchandise information was correct and true at the time of printing.
Q: Technical Advice:
Any technical advice furnished before or after delivery regarding the use of the goods furnished on the basis that it represents our best judgment under the circumstances but that it is used at your sole risk. Notwithstanding any technical advice given to you, you should test the product for your intended use.
Q: Shipping Claims:
Notice of Shortages or discrepancies must be made to Wizard Cooling Inc. within 5 working days of the receipt of merchandise. Our shipping carton, packing materials and merchandise leave our factory in perfect condition. Wizard Cooling Inc. is not responsible for any damage incurred in shipping. All items are F.O.B. Buffalo, NY and UPS is the preferred the carrier unless otherwise specified when ordered and on the invoice. Inspect the condition of the shipping carton. If there appears to be any type of damage, inspect the merchandise carefully. If any damage is found, contact the carrier (UPS 1-800-(PICK-UPS) 742-5877) and request a damage inspection. Keep the shipping carton and all packing material for the carrier to inspect. After calling the carrier, contact Wizard Cooling Inc. to report the damage.
Q: Items Suspected Of Defect:
Call Wizard Cooling Inc. explain your problem and acquire a Return Goods Authorization number (RGA number). Complete the form below and enclosed it in the return package with the original invoice. The RGA number must be written on the package in large numbers next to the address label. Any package not having a RGA number will be refused. Do not reuse the original box and packing material to return merchandise. We recommend you insure the return package with the carrier for its purchased value. An uninsured and or improperly packaged return item received by Wizard Cooling Inc. with damage sustained during return shipping, will result in Wizard Cooling Inc. not receiving an allowable return or exchange due to shipping damage. All returns must be clean and oil free. Any package that appears to be oil soaked or stained will be refused. Goods returned may be subject to a restocking fee up to 20%. The RGA number does not guarantee replacement. In our opinion an item indicating improper handling, packaging, installation or improper installation may not be eligible for return or exchange.
Q: Refunds / Credit:
Custom and modified radiators, radiators that have been used, and fluid tanks cannot be returned for refund or credit. Items that are eligible to be returned can be returned within a 30 day period after receiving your item(s). A restocking fee of 20% may apply to your refund or credit. Credit will be applied to your next order. Clearance, discounted, or sale items cannot be returned for refund, credit only. Refunds and or credits will not be given for freight on any returned item. Should there be a refund, the original invoice must be returned before the refund can be sent. The refund check will be sent within 10 days of refund approval.